Britannia Village – Emergency Closure – Friday 5 Oct

Time of update: 3.00pm – Friday 5 October 2018

The surgery has now reopened. Thank you for your understanding and we apologize for any inconvenience caused to patients.

Time of update: 8.15am – Friday 5 October 2018

Dear Patients,

Due to an emergency at Britannia Village Hall, we have had to close the surgery (Britannia Village Surgery) to protect the safety of our patients and staff. The London Fire Brigade is responding to the emergency, and we will continue to remain closed until they advise us that it is safe to return to the premises.

In the meanwhile, if you require urgent care, Albert Road Surgery will provide as much continuity of service as possible to our patients who usually visit Britannia Village Surgery. Please call us on 020 8104 2222, and thank you for your understanding whilst we work as quickly as possible to help you.

If you need urgent medical help or advice that cannot wait, please call 111.
If you have a medical emergency which may be life-threatening, please call 999.

Thank you for your patience and understanding.

Get your FREE flu vaccination: Autumn/Winter 2017-18

If you are eligible, book an appointment for your FREE flu vaccination now:

  • Prebook at a time that suits you or Walk-in on the following dates and times:
    • Monday 2 and 9 October from 11.00am-12.00pm
    • Wednesday 4 and 11 October 4.30pm-6.00pm
    • Friday 6 and Friday 13 October from 2.00pm-3.00pm
  • Book Online
  • Call us on: Albert Road: 020 8104 2222 | Britannia Village: 020 3040 0100


Remember, you are eligible for a FREE flu vaccination if you are:

  • 65 years of age or over
  • suffering from a long term medical condition such as Asthma, Diabetes, Heart Disease or other long term medical conditions (see more >>)
  • pregnant
  • a carer
  • and for children born between 1 September 2013 and 31 August 2015, infants with long term conditions and children in reception class and school years 1 through to 4


For more information about the Flu vaccination, access the following useful resources:


Proposed changes to buses in North-East London for the opening of the Elizabeth Line

Transport for London have proposed changes to the bus network support the opening of the Elizabeth Line and the re-development of the Royal Docks area. The Elizabeth line becomes operational at Custom House from December 2018. You can find out more about the proposed changes here:

Newham CCG would like you to complete the following survey to participate in the consultation, which enables you to have your say on proposed changes to buses in West, South-East and North-East London:

Best wishes,

Albert Road and Britannia Village Surgeries

Albert Road and Britannia Village Carers Event – Tuesday 5 September 2017

Albert Road and Britannia Village Surgeries will be hosting a Carers Event at Albert Road Practice on Tuesday 5 September 2017 between 1.00pm and 3.00pmAll local residents are welcome to attend. Please see poster below.

The event aims to raise awareness about Carers and allow Carers and those they care for to experience a number of local health and social care service providers accessible through the surgery for our patients as well as other residents of Newham.

Visitors will also have the opportunity to meet members of practice staff, talk to local Carer’s Services and will be treated to FREE mini health checks and refreshments.

The services due to attend are AGE UK Newham, who offer support to older people living in Newham, and Newham Carers who provide advice and support to the unpaid carers of Newham.

Contact us on 020 8104 2222 for any queries or requirements.

Join us on Thurs 31 Aug at 6:30pm – PPG Meeting


On Monday 31st August 2017 at 6:30pm we will be holding a Patient Participation Group meeting – all patients are welcome and encouraged to attend.

Our Patient Participation Group (PPG) is designed to develop a partnership with patients, to discover what a range of patients think about services and to establish their priorities and to provide a platform to test and modify ideas and plans. Our PPG is encouraged to be patient-led.

We welcome all of our registered patients to be members of our PPG, to help shape the care we deliver and to help us gather feedback, experiences and opinions, as well as to encourage health promotion and self care to our patient population. Visit our PPG Page to learn more.

The agenda for our upcoming meeting is as follows:

  1. Welcome and introductions
  2. Aims and objectives of our PPG (e.g. What do we want from a PPG? What don’t we want from a PPG? Working together to recruit more members and encourage more participation)
  3. Formalising Terms of References
  4. Agreeing the structure of the PPG
  5. What changes AT Medics has brought to The Loxford Practice already, and our future plans
  6. What are the core priorities for improvement
  7. AOB
  8. Setting date and time of next meeting

You do not need to register to attend this meeting, though our PPG meetings are open to Albert Road and Britannia Village Surgeries registered patients only. Please speak to our Practice Manager if you have any queries, concerns or special requirements.

May Bank Holiday 2017 Surgery Times

Please note that Albert Road Surgery and Britannia Village Surgery will be operating the following schedule till Tuesday 30th May 2017, at which time the usual schedule will resume:

Albert Road Surgery

  • Saturday 27th May 2017: 9.00am – 1.00pm
  • Sunday 28th May 2017: Closed
  • Monday 29th May 2017 (Bank Holiday): Closed

Britannia Village Surgery

  • Saturday 27th May 2017: Closed
  • Sunday 28th May 2017: Closed
  • Monday 29th May 2017 (Bank Holiday): Closed

If you require out of hours care or advice, find out what you can do when we are closed >>

Disruption to NHS services across the UK

**Update: Sat 13 May 2017 – 8am**
Dear Patients,

Please note that our services have resumed with some continued disruption to our NHS email which may impact patient referrals in and out of our service, however we expect this to return to normal by early next week.

Thank you for your continued patience.

Dear Patients, NHS England has advised us to shutdown our PCs and telephones in response to a major cyber attack on NHS services across the UK.

This has resulted in serious disruption to our service. If you have urgent medical needs that cannot wait till the issue is resolved, please call 111.

If you have a medical emergency, please call 999 or visit your nearest A&E.

We will update further when we know more and thank you for your patience.

The official statement from NHSDigital:    

Easter 2017 Surgery Times

Please note that Albert Road Surgery and Britannia Village Surgery will be operating the following schedule till Tuesday 18th April 2017, after which the usual schedule will resume:

Albert Road Surgery

  • Friday 14th April 2017 (Bank Holiday): closed
  • Saturday 15th April 2017: 9.00am – 1.00pm
  • Sunday 16th April 2017: closed
  • Monday 17th April 2017 (Bank Holiday): closed

Britannia Village Surgery

  • Friday 14th April 2017 (Bank Holiday): closed
  • Saturday 15th April 2017: closed
  • Sunday 16th April 2017: closed
  • Monday 17th April 2017 (Bank Holiday): closed

If you require out of hours care or advice, find out what you can do when we are closed >>

Health Active – FREE classes start 6 May


Starts Friday 6 May till Friday 29 July 2016.

Days Time Class
Wednesday 2pm – 3pm Circuit: beginner friendly fun circuit style class with various exercise stations – designed to improve strength, stamina and flexibility
Wednesday 3pm – 4pm Stretch & Mobilise: gentle, enjoyable group session focusing on increasing flexibility, improving posture  and making every day activities easier
Friday 10am – 11am Aerobics: group session with music with a focus on improving health in a fun and energising way
Friday 11am – 12pm Chair Fit: chair based session – suitable for beginners/ mobility impaired  – fun and friendly session using bands to help improve muscle strength and coordination

Albert Road and Britannia Village Surgery patients are invited to join in our new initiative in partnership with activeNewham: the Health Active Programme, designed to provide patients over 65 and those with Long Term Conditions with FREE access to exercise and social activities. We recognise the great need to reach out to patients with services that can assist in intervention and prevention of ill-health, and following on from our recent Open Day and PPG meeting at Albert Road Surgery, we are responding to the requests of patients to provide convenient access to community services.

The Health Active Programme is the only GP based project that is part of “Get Moving“, a project led by the Mayor of London’s office (Greater London Authority) which aims to champion fresh approaches to physical, creative and social activity for Londoners in later life, and will be delivered between 6th May 2016 and 29th July 2016.

We aim to get over 65s to regularly exercise, and to reduce loneliness and isolation. Using Albert Road Surgery as a meeting point, over 65s can undertake a range of activities. Patients will be prescribed exercise to encourage participation and can also self-refer >>

Albert and Britannia Surgery has 8,000+ registered patients, of whom more than 370 are over 65 years old, several are housebound patients and over 1,700 patients suffer Long Term Conditions, obesity or are carers. These populations are the focus of our programme, as we recognise the particular risks around health outcomes that lack of physical and social activity result in.

The project utilises space within Albert Road Surgery to form a community hub, with a range of events, including exercise, stretching and mobility, light circuit and aerobic style classes, some of which may be chair based if necessary.

Motivational interviewing techniques will be used to recruit and maintain participation. The hub will also form a base for health engagement sessions. 150 minutes of exercise per week will be available, and 109 sessions over the programme.

Adopting both seated and standing exercise programmes will improve inclusiveness of attendees, and provide a mixture of strength building and cardiovascular exercise.

The exercise programmes and session routine will be designed and delivered by the expert team at activeNewham. AT Medics will be providing the space at Albert Road Surgery, raising awareness and prescribing exercise, whilst delivering NHS Healthchecks and NHS Livewell factsheets to attendees.